White-label client support for HighLevel agencies

Your clients are
confused.
That costs you.

Give them a branded help center, step-by-step video library, and in-app support widget — so they stop flooding you with tickets and start staying.

Join the waitlist
Real help centers we've built: See the examples ↓
47% of churn in SaaS is caused by customers who never fully onboard

Every week, your clients ask the same questions. "How do I add a contact?" "Where's my pipeline?" "What does this button do?" They ping you, they ping your team, and some of them quietly cancel because they never felt like they knew what they were doing.

That's not a HighLevel problem. It's a documentation problem — and it's been yours to solve since the day you white-labeled the platform.

Six things that change the game

Everything your clients need to succeed — your brand, or ours.

Branded Help Center

A help center that looks like you, not HighLevel.

Run it grey-label out of the box, or white-label it so your clients land on a docs site with your logo, your colors, and your domain. Either way they read clear, original articles covering 100+ HighLevel features — written for sub-account users, not developers. When they can self-serve, they don't email you. When they feel capable, they stay.

  • Grey-label, or fully white-label: your logo, accent & domain
  • 100+ features documented across every core area
  • Three audience layers: end-user, sub-account admin, agency admin
  • Searchable, fast, mobile-first — works on any device
Start at $9/mo →

Tutorial Video Library

Every feature, explained. On demand.

107 narrated, step-by-step tutorial videos spanning every major area of the platform — Contacts, Pipelines, Email, Automation, Reporting, and more. Embedded directly in the help center so clients can watch and do, not read and wonder. Grey-label: professional narration, clean screen recordings, no HighLevel branding.

  • 107 videos across the full HighLevel feature set
  • Narrated walkthroughs — not silent screen recordings
  • Embedded in the help center alongside written docs
  • New videos added as HighLevel ships features
Start at $47/mo →

In-App Support Widget

Help, right where they're stuck.

A branded support bubble lives inside your clients' sub-accounts. When they're confused on the Contacts page, the widget surfaces the right article, video, or guided tour — without them leaving the app. And when they still need a human, they're one tap from your helpdesk. No hunting for the docs. No "can you share your screen?"

  • Context-aware: surfaces help based on the current screen
  • Guided product tours, walked step-by-step in the UI
  • Branded with your colors — not a third-party widget
  • Available on Pro and Scale plans
Start at $97/mo →

In-App Helpdesk & Ticketing

When self-serve isn't enough, you're still in control.

Docs and videos deflect the bulk of the questions — but some clients still need a human. With The Support Specialist, they raise a ticket without ever leaving HighLevel, and it lands in one branded queue your team works from. No shared inbox, no email tag, no lost threads — and every ticket carries the context of exactly where they got stuck.

  • Clients raise a ticket right inside their sub-account
  • One branded queue — open, pending, and resolved at a glance
  • Context travels with the ticket — you see the screen they were on
  • Available on Pro and Scale plans
Available on Pro — from $97/mo →

Auto "What's New"

Your clients hear about updates before they ask.

HighLevel ships constantly — new features, UI changes, workflow improvements. Without a communication system, your clients discover changes by accident and get confused. Our changelog engine monitors the HighLevel release feed, filters what's relevant for sub-account users, and auto-publishes a "What's New" section in your help center. It's included on every plan — Pro and Scale see updates the moment they ship; Minimum and Starter get them on a short delay.

  • Monitors the HighLevel release feed automatically
  • Filters agency-internal changes — shows only what clients need
  • Auto-published with a "New" badge for 30 days
  • Included on every plan — Pro & Scale first, lower tiers on a short delay
On every plan — start at $9 →

Total White-Label

Your logo. Your domain. Your voice. Zero HighLevel.

Every client-facing touchpoint is yours: the help center domain, the widget colors, the in-app branding. With the Cloned Voice add-on, even the tutorial narration is recorded in your agency's voice — so the experience is seamless from signup to support. Your clients will never know HighLevel exists.

  • Custom domain on Scale (client-help.yourdomain.com)
  • Your logo and accent colors throughout
  • Cloned Voice add-on: your narration on every video
  • No "Powered by" attribution — completely yours
Scale from $147/mo →

Live in the wild

One engine. Every brand looks like its own.

These are real, fully-branded help centers produced on The Support Specialist engine — same source, completely different brands. Your clients see you, never HighLevel.

A branded Go HowLevel help-center article titled 'Customize the Contact Detail Page', with step-by-step instructions, a callout note, and a live in-app screenshot embedded in the page
A branded help article — your logo, your navigation, real in-app screenshots and step-by-step guides.
The Omny Hub Help Center home page — a branded CRM knowledge base with categorized guides for Getting Started, everyday CRM use, building and admin, and settings
A different agency's center, same engine — its own name, palette and voice throughout.

One master · every brand

The same tutorial. Rendered as you.

We record each tutorial once, then re-skin and re-voice it for every brand — same steps, your logo, your colors, your voice. Pick a brand and watch the exact same video become theirs.

One master recording, re-skinned per brand. Run it grey-label (our neutral production) or white-labeled with your logo and colors — and add the Cloned Voice add-on to make the narration yours, too.

How it started · 2024

It began with an open promise to the HighLevel community.

In 2024, our founder Aaron Oliver put an open challenge to the GoHighLevel community: ask for anything you wish the platform could do — I'll build it, then show you exactly how.

The replies poured in. And beneath the feature requests and the "can you automate this?" questions, one need surfaced again and again: agencies didn't just want more features — they wanted their clients to actually understand and use the platform, without drowning the agency in support tickets.

That recurring ask became The Support Specialist — built in the open and shared along the way through Go HowLevel, and now The Wizard of White-Label and the Behind the Curtain show.

The Wizard of White-Label — A White-Label Journey: Aaron Oliver on the path toward a SaaS agency, under the Go HowLevel mark
From the same founder — Aaron Oliver

White-label HighLevel education & tooling.

gohowlevel.com ↗

The craft of white-labeling, pulled apart.

wizardofwhitelabel.com ↗

Simple, transparent pricing

Start at $9. Scale as you grow.

Every plan ships grey-label — our neutral, professional production — or white-labeled with your logo, colors and domain. Our voices are included; add the Cloned Voice add-on to use your own.

Add-on

Cloned Voice Narration

Your agency's own recorded voice on every tutorial video. Clients hear you — not a generic narrator. Available on Pro and Scale.

Setup fee + monthly fee Contact us for details
✓ Your voice recorded once
✓ Applied to every video in your library
✓ New videos auto-narrated in your voice
✓ Pro & Scale only
Contact us for details →

Common questions

Everything you want to know before you start.

Join the waitlist

Be first in line when we open the doors.

We're onboarding agencies in waves. Tell us a bit about yours and we'll reach out within one business day — you'll be first to get access, and to lock in early pricing, when your spot opens.

Agencies are already lining up for early access

No spam. No commitment. We'll reach out within one business day.